General Disclaimer: Xylook.com firmly believes that all the customers who order online are aware that colors and in some cases designs seen on a monitor will be slightly different as compared to the actual outfits. It is practically impossible for us to replicate the same colors/design on an outfit as seen on your monitor.

Who are you?

Xylook.com is a women's garments store based out of Nahan (The Land of Gods), Himachal Pradesh, India. The company was founded in 2019 by Mr. Rahul Chugh. The company is GST registered.

Where are you based?

Our full contact details can be found on the contact us page.

How can we contact you?

Our preferred method of communication is email. Please address all queries to support@xylook.com or you can Whatsapp us on +919418116272. We aim to reply to all queries within 24 hours. Please bear in mind that we do not process queries on public and bank holidays.

Do you have a shop that I can visit?

Yes. We do have a retail premises which can be visited. Our full contact details can be found on the contact us page.

Can I make a purchase from your store?

Yes, whenever you get a chance to visit our lovely town, you are most welcome. Our full contact details can be found on the contact us page.

Which countries do you deliver to?

Currently, we deliver our products Pan India. We will soon be operational worldwide. Stay tuned!

Can I pay for faster delivery?

No, currently we do not offer an express courier service. We are working on this, we will soon be operational on this as well.

Will you deliver to an address different from the billing address?

We are normally happy to deliver to a different delivery address.

How long before I get my items?

Standard delivery times for domestic deliveries is 5-7 working days. Deliveries may take longer for some more remote locations.

What are your shipping charges?

We offer Free shipping within India for all orders.

How are items packed?

Items are packed in secure tamper proof courier poly bags.

My item has not arrived, what should I do?

If your item has not arrived within the timescale mentioned above please contact us via email/call and we will investigate the items whereabouts.

Is your website safe?

The xylook.myinstamojo.com website complies with the highest security standards and you can shop with complete confidence. We are an instamojo store which is in itself a known brand in India for ecommerce stores. Our checkout is encrypted and is fully PCI DSS compliant.

What customer information do you store?

We only store information relevant to fulfilling your order i.e. name, delivery address, billing address and email. Our credit / debit card processing is managed by an external payment provider and we have no access to our customer’s card details at any time.

What payment methods do you accept?

Credit and Debit cards, Bank Deposit, Cash, Paytm, Google Pay, Phone Pe, Neft, Internet Banking. We also accept COD (Cash on Delivery Pan India). Our payment is managed by instamojo.

Will Xylook.com keep my data secure?

Xylook.myinstamojo.com does not share data with third parties unless they are involved in the fulfillment of your order (e.g. payment service providers or courier companies). These companies will never use your details for marketing purposes.

How do I return a product?

Returns will only be accepted in the event that the customer received the incorrect size

or product(s), or if the received product(s) was/were damaged in any way. If this is due

to no fault of the customer, Xylook.com will pay for the return shipping cost once the item

has been received by one of our agents.

Once the product(s) have been returned, at that point the customer is eligible for a

refund or to have the correct product(s) sent out at no additional charge.

This agreement becomes void if the product is in any way damaged during

transportation.

Any communication must be done through our customer support email -

support@xylook.com

xylook.myinstamojo.com does not accept exchanges. This means that if you placed an order and

received exactly what you ordered, but would like to exchange for a different

size/color/design, you would need to place a separate and new order.

Support phone No: +91 9418116272

Support email - support@xylook.com

Where can I write business enquiries or enquiries related with bulk orders?

You can drop us an email support@xylook.com for any business related queries or bulk orders.

What is the process to cancel my order?

If you want to cancel your order, after placing your order then you can conveniently do so by contacting us through the form or writing us at support@xylook.com. Our team will immediately act on your request and try your item from not being dispatched. In case the order has been dispatched then we will not be able to accept your cancellation request.

If I am not sure about the size, who can help me pick the right size?

If you are confused with which size to pick, you can drop us an email at support@xylook.com or you can speak with our customer care executive directly at +919418116272. Our team will help you have the right size.

How are your Items Priced?

We have a straightforward pricing policy that is generally determined by purity of fabric involved above all other factors. Our all products are made in India.

What is unique about Xylook.com clothes?

Almost all of the items are made of the finest authentic fabrics and materials. Our purchased items are procurred from reputable designers across India.

Is this everything you have?

Not at all. It's a tiny piece of cake of what we carry out in a retail shop. But we are adding new and exciting products all the time....stay tuned!

Do you sell used clothing?

No, we do not sell used clothing. All of our clothing is brand new and unborn.

Do you sell men's wedding attire?

Yes, we do sell men's wedding wear premium fabric and we are soon planning to add it to the site.

Can you machine wash Indian garments?

It will depend on the fabric and whether or not there is any embroidery work on it. Generally, it is advised against it if any hand embroidery is on the garment. Dry cleaning is always the safest route.